Drive Shaft Broken on my 68 plate Grandland X Sport Nav

Faults and Technical chat for the Vauxhall Grandland
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Sebi
Posts: 3
Joined: Sat Aug 31, 2019 5:58 pm

Drive Shaft Broken on my 68 plate Grandland X Sport Nav

Post by Sebi » Sat Aug 31, 2019 6:24 pm

I have an 8 month old Grandland X Sport Nav, it's done less than 9000 miles and the drive shaft has snapped. I have been told that there isn't a replacement part anywhere in the country so has to be ordered in, they cannot give me a timescale for repair, however, have warned me that it could be months. I am fuming, not only because I paid so much money for a good reliable car, I could have been killed had I been on the motorway when it broke. (which I would have been the following day). I cannot get hold of anyone to talk to about it, except a call centre, for customer services who have filled out a query form for me and the expected reply back is up to 5 days. :x
I am being offered a courtesy car but not until the part has been on order for 48 hours by which time I have be without a car for 8 days!!!
How is this acceptable, the car was clearly not up to standard for the price, age, mileage that it was built for and I think Vauxhall should replace it with a new one. I paid £28,000 for a car I've only had for 8 months :x
How do I get to talk to some one about it, even Vauxhall finance is unreachable unless going through the process of the customer service call centre.
Can anyone help............... Please. x


Highlightuk
Posts: 13
Joined: Wed Sep 11, 2019 9:05 pm

Re: Drive Shaft Broken on my 68 plate Grandland X Sport Nav

Post by Highlightuk » Tue Sep 17, 2019 7:40 pm

You could try tweeting Vauxhall, I understand it can be quite effective!


Sebi
Posts: 3
Joined: Sat Aug 31, 2019 5:58 pm

Re: Drive Shaft Broken on my 68 plate Grandland X Sport Nav

Post by Sebi » Wed Oct 09, 2019 9:12 pm

UPDATE: All of a sudden the drive shaft became available and was fitted on my car in 2 days. The dealer has said the component was faulty.......... Vauxhall is saying "as it is a component fault, then it isn't a manufacturing fault so not their problem" What the hell?? So is it my fault for buying a car with a faulty drive shaft? I don't think so. I paid 27,000 for a car with a major defect, they fitted the component therefore they should take responsibility for that. I'm now trying to speak with the regional manager.... Wonder if I'll have any luck there. Watch this space.


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