Wet timing belt disintegrated, new engine required outside warranty

Faults and Technical chat for the Vauxhall Grandland
GXE
Posts: 5
Joined: Sat Nov 10, 2018 7:47 am

Post by GXE » Sun Mar 06, 2022 2:26 pm

I have not read all the replies but see my post: "Cam belt replacement after 34,000 miles". This was undertaken free of charge.

DaPa
Posts: 50
Joined: Sun Dec 13, 2020 8:21 am

Post by DaPa » Tue Jun 28, 2022 6:47 pm

Any news/updates on recalls or uprated belt?

Aodo20
Posts: 1
Joined: Mon Aug 01, 2022 12:09 pm

Post by Aodo20 » Mon Aug 01, 2022 12:24 pm

2018 turbo wet belt disintegrated and advised needed new engine as disintegration had damaged engine…43,000 miles.
Vauxhall garage initially told me £4,500 for new engine, but £3,500 would be covered under an extended warranty I purchased in 2021 when I bought the car. Told me Vauxhall would not make any contribution as I would be using extended warranty.
Contacted Vauxhall Customer care, first advisor initially called to say Vauxhall would cover 60% of replacement belt but then said Vauxhall would not cover anything as it was a full engine replacement and I was using an extended warranty. They did described issue on the call as a manufacturing fault. I argued that the extended warranty I purchased was from Arnold Clark and nothing to do with Vauxhall, it didn’t make sense for them to initially agree to contribute and then withdraw offer, especially when they described issue as manufacturing fault. Kept on asking them to explain but getting nowhere, told them I would be taking complaint to motoring ombudsman. Asked for issue to be escalated and after a week got a call to say Vauxhall coving full cost of engine replacement.
Obviously happy they agreed to cover cost but I had to do a lot of calling and arguing to get to that point.

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edgejedi
Posts: 380
Joined: Mon Feb 05, 2018 1:51 pm
Location: Durham, The Cold North!

Post by edgejedi » Mon Aug 01, 2022 1:47 pm

So the lesson of this is to stand your ground then. Thanks Vauxhall, of most common faults i never expected this to rise to the higher levels :-(
Jase
Grandland Global Forum Moderator
Grandland 2018, Sport Nav 1.2 (130), Ruby Red

GRANDLANDX68
Posts: 916
Joined: Tue Nov 26, 2019 6:53 pm

Post by GRANDLANDX68 » Mon Aug 01, 2022 4:53 pm

Aodo20 wrote:
Mon Aug 01, 2022 12:24 pm
2018 turbo wet belt disintegrated and advised needed new engine as disintegration had damaged engine…43,000 miles.
Vauxhall garage initially told me £4,500 for new engine, but £3,500 would be covered under an extended warranty I purchased in 2021 when I bought the car. Told me Vauxhall would not make any contribution as I would be using extended warranty.
Contacted Vauxhall Customer care, first advisor initially called to say Vauxhall would cover 60% of replacement belt but then said Vauxhall would not cover anything as it was a full engine replacement and I was using an extended warranty. They did described issue on the call as a manufacturing fault. I argued that the extended warranty I purchased was from Arnold Clark and nothing to do with Vauxhall, it didn’t make sense for them to initially agree to contribute and then withdraw offer, especially when they described issue as manufacturing fault. Kept on asking them to explain but getting nowhere, told them I would be taking complaint to motoring ombudsman. Asked for issue to be escalated and after a week got a call to say Vauxhall coving full cost of engine replacement.
Obviously happy they agreed to cover cost but I had to do a lot of calling and arguing to get to that point.
Great to see you have got it resolved.
It seems to show persistence on this issue is key to getting it fixed by them.
Vauxhall Grandland X 2018 68 1.2 Elite Nav in Moonstone Grey with Intelligrip Adaptive Traction System
Grandland Global Forum Moderator

JRooney
Posts: 1
Joined: Fri Aug 12, 2022 3:52 pm

Post by JRooney » Fri Aug 12, 2022 4:03 pm

Hi,
I have read several post about the timing belt on some 2018 models disintegrating & causing issues with the oil sump & engine. I've recently experienced the dreaded 'engine failure - repair needed' & 'low oil pressure' warning lights. My local garage has diagnosed what apparently is a well known manufacturing fault & booked me in with a specialist engine garage locally. I've raised with Vauxhall, as I don't see why I should be facing a potential expensive repair bill for a known manufacturing issue. My gut tells me I won't get anywhere with them & will have to fork out for whatever repair is needed. Interested to hear opinions of those impacted with this issue. 2018 reg, 1.2 Turbo with only 38k miles. Typically, out of warranty but full Vauxhall service history. Thanks in advance. John

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