Drive Shaft Broken on my 68 plate Grandland X Sport Nav
Posted: Sat Aug 31, 2019 6:24 pm
I have an 8 month old Grandland X Sport Nav, it's done less than 9000 miles and the drive shaft has snapped. I have been told that there isn't a replacement part anywhere in the country so has to be ordered in, they cannot give me a timescale for repair, however, have warned me that it could be months. I am fuming, not only because I paid so much money for a good reliable car, I could have been killed had I been on the motorway when it broke. (which I would have been the following day). I cannot get hold of anyone to talk to about it, except a call centre, for customer services who have filled out a query form for me and the expected reply back is up to 5 days.
I am being offered a courtesy car but not until the part has been on order for 48 hours by which time I have be without a car for 8 days!!!
How is this acceptable, the car was clearly not up to standard for the price, age, mileage that it was built for and I think Vauxhall should replace it with a new one. I paid £28,000 for a car I've only had for 8 months
How do I get to talk to some one about it, even Vauxhall finance is unreachable unless going through the process of the customer service call centre.
Can anyone help............... Please. x
I am being offered a courtesy car but not until the part has been on order for 48 hours by which time I have be without a car for 8 days!!!
How is this acceptable, the car was clearly not up to standard for the price, age, mileage that it was built for and I think Vauxhall should replace it with a new one. I paid £28,000 for a car I've only had for 8 months
How do I get to talk to some one about it, even Vauxhall finance is unreachable unless going through the process of the customer service call centre.
Can anyone help............... Please. x