Map update fail

Faults and Technical chat for the Vauxhall Grandland
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Moss5
Posts: 50
Joined: Mon Jul 27, 2020 5:24 pm

Map update fail

Post by Moss5 » Mon Mar 15, 2021 7:34 pm

What a shame. I was invited to download a map update, but my internet is not working (they say).
Of course, it is working, or I would not be invited to update!
2020 Hybrid 4

Moss5
Posts: 50
Joined: Mon Jul 27, 2020 5:24 pm

Re: Map update fail

Post by Moss5 » Mon Mar 15, 2021 7:37 pm

Capture map update fail.JPG

2020 Hybrid 4

zice
Posts: 19
Joined: Wed Oct 21, 2020 7:09 pm

Re: Map update fail

Post by zice » Mon Mar 15, 2021 8:45 pm

prolly a timeout on their side, retry a bit later, tomorrow

Lee20
Posts: 2
Joined: Tue Dec 22, 2020 4:43 pm

Re: Map update fail

Post by Lee20 » Tue Mar 16, 2021 11:57 am

Well I sat at my windows 10 desktop over the last few nights after the kids had gone to bed trying to download the update using Winrar then WINZIP then pea zip all to no avail. By chance I went onto the Vauxhall website and under my Vauxhall after logging in I saw there were details on how to update the Nav software and firm ware update. Like a shining light of the second coming, I placed a 32gb usb cruzer into the desktop and downloaded the 2 updates one firmware one map. I followed the four steps and suprise suprise it worked!!!!.
I downloaded the guide sat in the car for an hour and Yeeeeessssss it worked.
I guess the usb must format itself within the update . Why couldn’t Vauxhall do this from the off.

I’m so happy 😃

GRANDLANDX68
Posts: 524
Joined: Tue Nov 26, 2019 6:53 pm

Re: Map update fail

Post by GRANDLANDX68 » Wed Mar 17, 2021 2:27 pm

Hi Lee20 Good to hear you got it sorted. I have to say its much easier with the new Vauxhall app .
Vauxhall Grandland X 2018 68 1.2 Elite Nav in Moonstone Grey

Ozzy1331
Posts: 5
Joined: Fri Jan 17, 2020 12:35 pm

Re: Map update fail

Post by Ozzy1331 » Wed Mar 17, 2021 2:59 pm

Done the same downloaded and installed,took it's time to install,but gave me an excuse to give the interior a good clean

Moss5
Posts: 50
Joined: Mon Jul 27, 2020 5:24 pm

Re: Map update fail

Post by Moss5 » Sat Mar 27, 2021 5:35 pm

I retried the map update over several days and eventually the download was successful.
Vauxhall update required a 32GB USB stick to transfer a 17.34GB file.
My formatted 32GB SD card has 28.6GB ‘Free’ and Vauxhall update refused to use it.
I had to buy a 64GB SD card and that was acceptable.
I took the trouble to inform Vauxhall Customer Care of the website problem. They advised visiting my local Vauxhall Garage.
So a simple map update took me 12-days.

IMG_20210327_120748 17GB file for map update.jpg

2020 Hybrid 4

GRANDLANDX68
Posts: 524
Joined: Tue Nov 26, 2019 6:53 pm

Re: Map update fail

Post by GRANDLANDX68 » Sat Mar 27, 2021 6:47 pm

Good to hear you managed to update your map. Hopefully Vauxhall will take on your feedback.
Vauxhall Grandland X 2018 68 1.2 Elite Nav in Moonstone Grey

Moss5
Posts: 50
Joined: Mon Jul 27, 2020 5:24 pm

Re: Map update fail

Post by Moss5 » Sat Mar 27, 2021 7:45 pm

Thanks, but Vauxhall Customer Care were happy to dump the problem on anyone who could not run.
My feedback was of NO ACCOUNT!
I believe one should never nurse a grudge without giving an organisation an opportunity to rectify a problem.
In this case, they did not care.
I shall not bother them with my petty feedback in the future.
2020 Hybrid 4

GRANDLANDX68
Posts: 524
Joined: Tue Nov 26, 2019 6:53 pm

Re: Map update fail

Post by GRANDLANDX68 » Sun Mar 28, 2021 6:20 am

That's a shame Vauxhall customer services are not always great it really depends on who you get. I would think about maybe emailing the feedback to the Vauxhall CEO office as this normally helps to get issues resolved.
Vauxhall Grandland X 2018 68 1.2 Elite Nav in Moonstone Grey

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