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Dimmed Text - email address

Posted: Thu May 30, 2019 3:37 pm
by ScubadaveUK
If we can get as many people as possible to email the infotainment people maybe something will eventually get done.

Try this address infotainment.eu@opel.com

Re: Dimmed Text - email address

Posted: Thu May 30, 2019 4:40 pm
by JeffP
Just sent complaint but not holding my breath

Re: Dimmed Text - email address

Posted: Tue Jun 04, 2019 6:17 am
by aureldelic
I got a reply to go through the dealer, which I already have a couple of weeks ago, but no response...

Re: Dimmed Text - email address

Posted: Tue Jun 04, 2019 12:31 pm
by JeffP
Just had a response from Vauxhall/Opel, appearing to say that had no knowledge of the issue and told me to contact my dealer!
Waste of time

Re: Dimmed Text - email address

Posted: Mon Jun 10, 2019 11:30 pm
by ScubadaveUK
Oh well, looks like it's going to be a waste of time complaining about it. I finally got a reply and they are now telling me that they are going to do diddly squat. Look at the reply I got, apparently its a DESIGN FEATURE (who would have guessed it was planned this way …… lol) and by the way, in my email I never even mentioned a map update so why I got the answer I did astounds me

Dear

Thank you for contacting Vauxhall customer care, regarding a new map update for your Vauxhall Grandland X.

In regards to your query, please be advised that this is a design feature and no update is expected.

Whilst I appreciate that this response is not in your favour, I would like to assure you that all of comments have been noted on our systems for future reference, enabling us to review current practises in place.


I hope this information is helpful to you.
>

Kind Regards

Zoya Shah

Re: Dimmed Text - email address

Posted: Tue Jun 11, 2019 1:27 pm
by Fredave
At least you got a reply, they haven’t replied to my email yet

Re: Dimmed Text - email address

Posted: Sat Jun 29, 2019 12:36 pm
by Lock-N
Just sent my complaint to the address provided as me and my daughter both have the same issues can’t read display in daylight