I also did not get what I ordered....
Posted: Wed Nov 06, 2019 3:36 pm
This is more or less a copy of the email I have sent to Motabilty:-
I ordered my Grandland X, well over three months before I finally received it on 5\6th September... (coincidentally?/conveniently? meaning it was not registered until after the September 1st date for new registrations had been passed)
My car arrived at least three weeks before I was allowed to have it. I was told some paperwork had not been sent from France that was necessary to be able to register it in the UK.
When my car was finally ready, and I was being shown around it, I brought up about the boot and keys only to be told “No, they were not on this model, you must be thinking of another one”.
Being disabled and unable to reach high and with limited strength, I was especially looking forward to having the parking assist, keyless entry system and the automatic boot opening and closing.
Now I KNOW we discussed these points, and in great detail, and how they would be of such benefit to my mobility (and my husband, who was with me, sat in and was a witness to and participant in, these discussions) --- and it was mainly why I paid an extra payment up front.
When I ordered the car I was told that I would get all the specs that I have told you about. The money was taken at the time of order so surely this makes it a legal contract of sale?
I might be physically disabled but my memory is good and I know we discussed that the car I was to receive would have these things. To be told, once I had my car, they were discontinued long before I ordered my car infuriated me even more.
Obviously I had been misled all along.
I didn't have much choice other than to accept the car as it was as we were going away a couple of weeks later and that left no time to organise anything else.
At this point I was bitterly disappointed. This wasn't what I paid extra for or ordered.
On joining the Grandland Forum, following receipt of my car I discovered that, like a number of other people, I was not alone in having been misled.
Makes you wonder if there is some sort of conspiracy going on.........
LynneF11e
I ordered my Grandland X, well over three months before I finally received it on 5\6th September... (coincidentally?/conveniently? meaning it was not registered until after the September 1st date for new registrations had been passed)
My car arrived at least three weeks before I was allowed to have it. I was told some paperwork had not been sent from France that was necessary to be able to register it in the UK.
When my car was finally ready, and I was being shown around it, I brought up about the boot and keys only to be told “No, they were not on this model, you must be thinking of another one”.
Being disabled and unable to reach high and with limited strength, I was especially looking forward to having the parking assist, keyless entry system and the automatic boot opening and closing.
Now I KNOW we discussed these points, and in great detail, and how they would be of such benefit to my mobility (and my husband, who was with me, sat in and was a witness to and participant in, these discussions) --- and it was mainly why I paid an extra payment up front.
When I ordered the car I was told that I would get all the specs that I have told you about. The money was taken at the time of order so surely this makes it a legal contract of sale?
I might be physically disabled but my memory is good and I know we discussed that the car I was to receive would have these things. To be told, once I had my car, they were discontinued long before I ordered my car infuriated me even more.
Obviously I had been misled all along.
I didn't have much choice other than to accept the car as it was as we were going away a couple of weeks later and that left no time to organise anything else.
At this point I was bitterly disappointed. This wasn't what I paid extra for or ordered.
On joining the Grandland Forum, following receipt of my car I discovered that, like a number of other people, I was not alone in having been misled.
Makes you wonder if there is some sort of conspiracy going on.........
LynneF11e