Wet timing belt disintegrated, new engine required outside warranty

[GRANDLANDX68]

Sounds like they are looking after you which is good as you dont always get that.

[Mark.C]

Sounds like they are looking after you which is good as you dont always get that.

I definetly cannot grumble the customer service has been spot on. Its just the attitude of the hire company.

[HS10]

Another grandland X bites the dust...

Wet timing belt desintegrating, found out on Sunday.

I'm on holidays in the North of England. I was going to a trip in Yorkshire dales, but got an error in the motorway, engine oil pressure low stop car, so I did. Restarted the car and no errors at all. Decided to go back to the hotel and take the car on Monday to Vauxhall in York. Unfortunately I wasn't aware of this issue before.

Glad I did, they confirmed it, super simpathic, and the car will need a new one, guess what covered by the warranty, which I'm sure I don't have my car is from 18. And I bought it a bit more than 6 months ago, the warsanty on there has expired.

Nevertheless, they say its on warranty and they will cover it. Only down is that they don't gave courtesy cars and it will take until Friday to get it sorted as they need to order material.

They are also going to dismantle the motor to check the motor.

All in all, they sort me well, no courtesy car means I need to rent a car drive down to London and comeback Saturday early morning to pick my car..

[GRANDLANDX68]

Sorry to hear you having more issues. Its good to see they are looking after you.
Have you tried the Vauxhall CEO office they might be able to arrange a car ?

[HS10]

Sorry to hear you having more issues. Its good to see they are looking after you.
Have you tried the Vauxhall CEO office they might be able to arrange a car ?

No I haven't just found that existed today, had already rented a car. I'll try and see if I can claim it back.

[GRANDLANDX68]

Sorry to hear you having more issues. Its good to see they are looking after you.
Have you tried the Vauxhall CEO office they might be able to arrange a car ?

No I haven't just found that existed today, had already rented a car. I'll try and see if I can claim it back.

OK Its worth trying to see as they are normally quiet good with helping.

[Tringy]

I was told and have somewhere a letter saying timing belts where covered for 6 years

[HS10]

Sorry to hear you having more issues. Its good to see they are looking after you.
Have you tried the Vauxhall CEO office they might be able to arrange a car ?

No I haven't just found that existed today, had already rented a car. I'll try and see if I can claim it back.

OK Its worth trying to see as they are normally quiet good with helping.

Yes I will try it. In the end I've only needed the rented car for 1 day as they fixed way quicker, it was suposed to be ready on saturday morning. However, Europcar isn't giving me a refund as I've pre-payed online... I also need to make a complaint to them.

[GRANDLANDX68]

Ok thats good that they fixed it much quicker then.

[Tringy]

I was told by Tony levoy timing belts carry 6 year warranty and its in writing